This page explains how to delete your account in the M8 - eSIM & SIM management app and on web.m8.tel, provided by M8.tel.

How to delete your account

Option 1: In the app (recommended)

Use the app where you use M8:

• Android or iOS app: M8 - eSIM & SIM management app
• Web: web.m8.tel
• Telegram, VK or Max: the M8 app inside that platform

Then:

1. Open the Account page. If asked, log in with your email address and the one-time code sent to it.
2. Scroll down to Delete account.
3. Confirm by typing AGREE (in English, capital letters).

Your account is closed as soon as you confirm.

Option 2: Can't log in to the Android or iOS app?

Delete your account through the website instead:

1. Go to web.m8.tel and open the Account page.
2. Log in: enter your email address, then the one-time code sent to that email.
3. Open the Account page again, scroll down to Delete account, and confirm by typing AGREE (in English, capital letters).

Option 3: Can't log in on the website either?

Email support@m8.tel with the subject DELETE MY ACCOUNT. Please write from the email address registered to the account so we can verify that it is yours.

Before you delete

Deletion is permanent and cannot be undone.

• SIMs and eSIMs: all SIMs and eSIMs linked to your account are deleted together with it. If you want to keep using any of them, transfer them before deleting your account.
• Balance: any remaining balance is lost. Please use your balance before deleting your account.

What happens to your data

Deleted:

• Email address and account IDs linked from other platforms (Telegram, VK, Max), from your M8 account profile
• Device identifiers
• Marketing identifiers

Retained:

• Hashed identifiers. We keep a one-way cryptographic hash of your email address and your platform identifiers for 3 years. A hash cannot be read or converted back into your original data. We use it only to recognize you if you contact us about a past account or order, by comparing it with the hash of the details you provide. We do not use it for marketing or share it with third parties.
• Transaction records. Records of payments and orders are retained for 5 years, as required by payment system rules and for accounting, tax and legal purposes. These records may include your email address or platform identifier and the IP address used for the transaction. We use them only for these purposes.

Some countries and regions require us to store certain data for longer periods. Where this applies, we keep that data only for as long as the law requires.

Questions

If you have any questions about account deletion or your data, contact us at support@m8.tel.