Terms and Conditions OFFER AGREEMENT TERMS AND CONDITIONS 1. VALIDITY OF TERMS AND CONDITIONS These terms of services apply to all actions for the use or visit of this site, the use of the service, product, software, equipment (together referred to as the "Service") provided and promoted by M8 tel LLC on the territory of the world under the trade name m8.tel (hereinafter referred to as M8), in relation to the provision of the Service and the resale of prepaid eSIM profiles with mobile traffic packages from third-party providers and telecom operators - eSIM providers (hereinafter referred to as the Provider), with which M8 has an appropriate agreement. A prepaid eSIM profile is a combination of an international mobile subscriber identifier containing a set of electronic data intended for authentication and allowing the provision of mobile services, a tariff plan associated with this profile and additional numerical resources, if necessary (hereinafter referred to as eSIM or Profile). The following terms and conditions are presented and published on https://m8.tel website. M8 has a right to change these terms and conditions. By purchasing an eSIM and using the Service, the Customer accepts these terms and conditions. 2. DESCRIPTION OF THE SERVICE 2.1. eSIM RESELLING M8 resells eSIMs via the Internet or electronic network. The Customer gets registered and purchases an eSIM on https://m8.tel website and/or via m8tel_bot bot in the Telegram application. The payment is made through payment systems available in the Customer's country by using a bank card. 2.2. SERVICE By providing the Services, M8 renders an information technology support in order to exchange control commands between the Customer and the Provider - eSIM provider in order to initialize the download of the Profile, to activate/deactivate/suspend communication services, to obtain information about the status, traffic costs, etc., as well as customer support. The service allows to significantly automate the delivery of eSIM and requires a minimal human input; the use of information technology is necessary. The service can also include Information and Directory service as well as other adjoining services. In the event that the Provider requires additional identification data to be provided, the Service allows the Customer to transfer such data via https://m8.tel website or the m8tel_bot bot in Telegram application or an M8 partner (for example, a service provider – a hotel, travel agency, courier service, etc.) or other third party identification applications approved by the Provider. In accordance with the local legislation of the country of the Provider, the following information may be required: name, surname or passport data/passport photo, e-mail address or contact telephone number. 2.3. M8 ENGAGEMENTS M8 makes reasonable efforts to ensure the quality and uninterrupted operation of the Service and customer service. However, M8 does not guarantee that the operation of the Service will be provided on time and will be uninterrupted, nor does it guarantee the security and absence of Internet failures. 2.4. CUSTOMER ENGAGEMENTS When using the equipment or the Service provided by M8, the customer is prohibited to perform actions that are offensive, illegal and fraudulent, as well as actions that may lead to deterioration or damage to the services of the Providers; in case the customer violates the obligations under section 2.4, M8 may suspend the use of the Service by the Customer. M8 will notify the Customer of the suspension as soon as possible. During the suspension, the Customer is obliged to pay all the Payments under this Agreement with regard to the suspended Service. 2.5. DEVICE COMPATIBILITY The Customer is responsible to check if their device (mobile phone, tablet, PC, etc.) is compatible with eSIM and is simlock free. When making an eSIM payment, the Customer is responsible for verifying this information. The device compatibility may vary by carrier and country of origin, so the Customer should refer to the list of eSIM compatible devices that can be found at https://m8.tel. The eSIM compatibility list is not exhaustive and may not include some of the newly manufactured and eSIM compatible devices. 3. BEGINNING, DURATION AND TERMINATION OF THE CONTRACT The agreement for the provision of the Service between M8 and the Customer comes into force after registration on the M8 website at https://m8.tel or sending the «/start» command to the m8tel_bot bot via Telegram application. It is the Customer's responsibility to download the eSIM and comply with these terms and conditions. If the Customer does not have an active traffic package or if they remove the eSIM from their device, the contract is considered as terminated. 4. PAYMENT 4.1. TERMS OF PAYMENT M8 service and eSIM are paid through payment systems available for the Customer's country by a bank card. The possible payment currencies depend on the Customer's country – the US dollar ($), the Euro (€), the Russian ruble (₽). The cost of each eSIM includes the M8 services for the provision of the Service, information on the cost is always availabe on the website: https://m8.tel, or can be retrieved through the m8tel_bot bot in the Telegram application. If an eSIM is purchased together with equipment (IoT devices, modem, phone, etc.) or separately, or if an eSIM comes in a form-factor of a plastic card (SIM). the invoice will include the cost of the equipment and the costs of the delivery to the Customer; the invoice can be sent to the Customer at the specified email and then paid by the Customer via a unique link to the payment system form or a bank transfer. 4.2. PAYMENTS 4.2.1. Any M8 payments are subject to all applicable taxes in the Customer's country, unless otherwise stated. 4.2.2. The Customer is not entitled to set off his claims against the M8 claims unless the Customer's claims are disputed or confirmed by a final court decision. 4.2.3. The Customer may pay for the Service in advance. The Customer can check the available advanced payment balance in "Your finances" section of the m8tel_bot bot in the Telegram application. 5. DELIVERY After paying for eSIM, the Customer receives a text message through the m8tel_bot bot in the Telegram application. The information about the availability of eSIM also appears in "Your SIM" section of this bot. 5.1. In the case of purchasing eSIM in an electronic format, the Customer receives a QR code image for installing the eSIM on the device using the m8tel_bot bot in the Telegram application. 5.2. In the case of purchasing an eSIM in the form factor of a plastic card (SIM) or together with the equipment, M8 sends this product via postal delivery or courier service. 6. BONUSES The bonus points of the Service is a reward system in the form of bonus units, which can be equal to the payment unit in the currency of the account (currency of the Customer's country), for certain activities of the Customer or M8 partner. 6.1. The customer or partner may be awarded bonus points (hereinafter - bonuses) for purchases made by following the recommendation of such Customer or partner M8, as well as other actions. 6.2. The customers can use bonuses to buy eSIM or to make other purchases. 6.3. The partner's bonuses can be taken into account when paying remuneration to such a partner. 6.4. The bonuses available on the account cannot be transferred to other forms of money or to another Customer. 7. REFUND, CANCELLATION AND MODIFICATION POLICY If the Customer's device supports eSIM technology, but eSIM cannot be installed and used due to a technical problem on the part of M8, the Customer has the right to request a refund or adjustment. 7.1. The M8 eSIM traffic packages are offered "as is". Once purchased, other adjustments and custom modifications are not possible. The traffic packages have an expiration date. After the expiration date, there is no refund on the remaining traffic in any form. 7.2. An eSIM is "disposable". Once an eSIM is installed by a Customer on a Device, that eSIM is considered as used and cannot be installed on any other Device or be used by another Customer. Once the eSIM is removed from the device, the reinstallation of this eSIM is also not possible. In case of an accidental purchase of an eSIM or a traffic package, refund is not possible. 7.3. A refund request after purchasing an eSIM can be made within seven (7) days from the date of purchase, but only in case the Customer failed to install or activate eSIM on their own and performed a thorough research and troubleshooting on their device, and the further assistance from the M8 support proved unsuccessful. 7.4. . If eSIM is already in use and there is a problem on the M8 side that cannot be resolved in a timely manner, the funds for the remaining traffic can be returned after consulting the Provider. To solve the problem as soon as possible, the cooperation on the Customer’s side is essential, otherwise the refund may not be possible. 7.5. The refunds and compensations of any kind are not provided for payments for other phones, other SIM cards, hotel phones and other payments that are not directly related to M8 and the purchased eSIM (See Section 8). 7.6. M8 reserves the right to refuse any refund if there is evidence of an abuse and violation of our terms and conditions, or other fraudulent activities related to the use of the products and the Service. Such cases will be investigated and verified prior to paying the refunds. M8 reserves the right to suspend the contract and the account associated with the fraudulent activities of any kind. 7.7. Should the Customer justifiably and in good faith disputes an invoice or a part of it, they must notify M8 of such dispute within (5) days of the invoice receipt and provide the details of why the invoiced amount is incorrect and, if possible, what amount should be, according to the Customer (See section 4.2). 7.8. Should a refund request not meet the above-mentioned points, M8 will review it on a case-by-case basis. If a refund is approved, a processing fee may apply. The maximum refundable amount the Customer may apply for must be equal to or less than the disputed amount. 7.9. The Customer's funds received as an advance payment and not used by the Customer to pay for eSIM, devices or the Service can be returned to the Customer upon his request or used by him for the subsequent payments in accordance with section 4.2. M8 may also return funds in the form of bonuses to the Customer’s account (See section 6). 7.10. M8 can apply a refund to the original payment method (bank card or payment system account), in which case, the information about this may reflect in the bank statement within 10 business days after the approval (depending on the bank or payment system). 7.11. The funds for the Customer's purchases paid with bonuses cannot be returned, and the goods can not be replaced. 7.12. To request a refund, please contact M8 support via the m8tel_bot bot in the Telegram application or send a message to: support@m8.tel. Please note that the M8 refund policy described above will apply. Depending on the nature of the problem, you may be asked to provide some additional information to support your refund request, such as screenshots of the device settings (in case of technical problems, see sections 7.1 - 7.5) or why the amount charged is incorrect and what would be the correct amount. 8. LIABILITY AND WARRANTY M8 is not responsible for damages caused by the fact that the offered service is not available or is not available all the time. M8 does not guarantee the continued availability of the network service. For any questions, please contact us at: support@m8.tel